How to Change the Shipping Address on Etsy as Buyer or Seller

Etsy is the marketplace for all things vintage – handmade jewelry, art, and items that have gotten better with age. A person might find they have too many choices on the site, with offerings from over 4.3 million creative independent sellers that can be shipped to your door in days.


How to Change the Shipping Address on Etsy as Buyer or Seller


It’s important you present them with the correct address to ensure that your new treasure gets delivered directly to you. If you need to amend your shipping address because of an error, you can do so at the checkout or by signing into your Etsy account to correct it before your item[s] are dispatched (providing the change is within the same country). Today we’ll explain how to do both.


In addition, we’ll go through what to do if you need to change your shipping address after your purchase has been dispatched and how to track your Etsy order.


How to Change Shipping Address on Etsy as a Buyer on a PC


Update Shipping Address After Placing Order


To change your shipping address after placing your order, first, you need to ensure your item[s] have not been dispatched already. To do so on your PC:



  1. Navigate to Etsy and sign into your account.

  2. From the home screen, click “Your account,” then “Purchases and reviews.”

  3. Next to your order, a “My order is” status statement will be displayed, indicating either “Not Dispatched Yet” or “Dispatched.”


My Order Is Not Dispatched Yet


If your purchase hasn’t been dispatched yet, contact the seller to change your details:



  1. In “Purchases and reviews,” locate the order in question.

  2. Next to it, choose “Help with order.”

  3. Choose “Message Seller.”

  4. In the popup text box, let the seller know you’d like to change your delivery address.

  5. Click the arrow icon or press “Enter” to send the message.


The seller will be notified of your message.


My Order Is Dispatched


If your order has already been dispatched, contact the seller to find out their refund or replacement policies. Alternatively, you could try to contact the shipping service to possibly arrange a re-route on the order.


If your purchase is lost, many shipping services will need the sender to open a claim. In this scenario, you’ll need to ask the merchant for assistance.


Update Shipping Address at Checkout


To amend your shipping address at checkout:



  1. Once your item[s] are in your basket, click “Basket.”

  2. Choose how to pay.

  3. Select “Proceed to check out.”

  4. If you haven’t signed in you’ll be prompted to, or choose “Continue as a guest.”

  5. Beneath “Delivery address,” select “Change.”

  6. Select a shipping address to change, or to add a new address choose “Add an address.”

  7. Choose “Dispatch here,” then “Place your order.”


How to Change the Shipping Address on Etsy as a Buyer on the iPhone App


Update Shipping Address After Placing Order


If you want to change your shipping address but have already placed your order, you first need to confirm that your items have not been dispatched.


Some options on the Etsy app are labeled slightly differently than on the website but are relatively the same. From your iPhone:



  1. Open the Etsy app and access your account.

  2. From the Home screen, tap “You” to access your account information.

  3. Select “Purchases and reviews.”

  4. Next to your order will appear a “My order is” status statement that will identify the item as either “Not Dispatched Yet” or “Dispatched.”


My Order Is Not Dispatched Yet


If the purchase is “Not Dispatched yet” you can contact the seller to change your information:



  1. In “Purchases and reviews,” locate your order.

  2. Tap on the order, then select “Help with order” beneath it.

  3. Select “Message Seller.”

  4. In the popup text box, indicate to the seller that you’d like to change your delivery address.

  5. To send the message, click the arrow icon or press “Enter.”


The seller will be notified of your message.


My Order Is Dispatched


If the order has been dispatched, contact the seller to inquire about a refund or replacement. Alternatively, contact the shipping service to arrange a re-route on the order.


If your items have been lost, many shipping services require the sender to open a claim. In this scenario, you can ask the merchant for assistance.


Update Shipping Address at Checkout


To amend your shipping address at checkout:



  1. Once your purchase[s] are in your basket, tap “Basket.”

  2. Select how you’d like to pay.

  3. Select “Proceed to check out.”

  4. If you haven’t signed in, you’ll be prompted to. Or you can choose “Continue as a guest.”

  5. Beneath “Delivery address,” tap “Change.”

  6. Select the shipping address you need changed, or add a new address by choosing “Add an address.”

  7. Tap “Dispatch here,” then “Place your order.”


How to Change Shipping Address on Etsy as a Buyer on the Android App


Update Shipping Address After Placing Order


To change your shipping address after placing your order, check whether the item has been dispatched yet.


While some options on the Etsy app are labeled differently than they are on their website, they serve the same functions. From your Android device:



  1. Sign in to the Etsy app.

  2. From the Home screen, tap “You” to access your account information.

  3. Select “Purchases and reviews.”

  4. A “My order is” status statement will be displayed next to your order and indicate whether the item has been either “Not Dispatched Yet” or “Dispatched.”


My Order Is Not Dispatched Yet


If your purchase is “Not Dispatched Yet,” you can contact the seller to change your details:



  1. In “Purchases and reviews,” locate the order in question.

  2. Tap on the order, then beneath it select “Help with order.”

  3. Choose “Message Seller.”

  4. In the popup text box, let the seller know you’d like to change your delivery address.

  5. Click the arrow icon or press “Enter” to send the message.


The seller will be notified of your message.


My Order Is Dispatched


If the order has been dispatched, read through the seller’s terms and conditions, then contact them to request a refund or replacement. Or, conversely, contact the shipping service to arrange a re-route on the order.


If the items are missing, most shipping services will require the sender to open a claim. In this situation, you can ask the seller for assistance.


Update Shipping Address at Checkout


To amend your shipping address at checkout:



  1. Once your purchase[s] are in your basket, tap “Basket.”

  2. Choose how to pay.

  3. Select “Proceed to check out.”

  4. You’ll be prompted to sign in (if you haven’t already done so) or select “Continue as a guest.”

  5. Beneath “Delivery address,” tap “Change.”

  6. Select a shipping address to change or to add a new address, choose “Add an address.”

  7. Tap “Dispatch here,” then “Place your order.”


How to Change the Shipping Address on Etsy Shop


It’s easier to amend your shipping address before your purchase[s] have been dispatched. Confirm that your order status is “Not Dispatched yet” in “Purchase and reviews,” then let the seller know you’d like to change to your address:



  1. Navigate to Etsy or launch the app and sign in.

  2. From the Home page select “Your account,” or via the app tap “You.”

  3. Choose “Purchases and reviews.”

  4. Find the order, then select “Help with order.” From the app, tap on the order then beneath your order select “Help with order.”

  5. Choose “Message Seller.”

  6. Let the seller know of the changes to your shipping address for that order.

  7. Click on the arrow icon, or “Enter” to send the message.


The shop will be notified.


Additional FAQs


How do I track a package on Etsy?


To find out approximately when your items will arrive, you can track the delivery status via the Etsy desktop or app:


1. Sign in to your account via Etsy.com and select “Your account.” Or the Etsy app, then tap “You.”


2. Select “Purchases and reviews.”


3. Locate your order and select it. Beside it will display the delivery status:


· “Not Dispatched” – the seller has yet to dispatch it or hasn’t updated on Etsy.


· “Dispatched” – the seller has dispatched your item[s].


· “In Transit” – the seller has provided a tracking number and your item[s] are on their way.


4. If the seller has provided the tracking number, click the “Track Package” option to view the tracking updates.


You can also get delivery information from the notification emails for your order, just click the “Track Package” option.



Shipping Etsy to the Right Address


The Etsy online marketplace for independent sellers offers custom-made art and vintage pieces. If you’ve moved, made a mistake on your delivery address, or won’t be available at the delivery address provided and need to re-route your item[s], you can amend the delivery details.


A change to your delivery address can be done at the checkout or by letting the seller know before your order is dispatched. If it’s been dispatched, you can either work with the seller and/or the delivery service to have the order re-routed; or you can cancel the order and re-order to the new address.


What treasures have you found on Etsy? Did you find the process to change your shipping address simple? Were your item[s] delivered successfully to the new address? Let us know in the comments section below.

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